Refund Policy
Last updated: January 12, 2026
Thank you for shopping with Toggel. We aim to provide a smooth and satisfying shopping experience. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through our website and services.
Returns & Exchanges
We accept returns and exchanges under the following conditions:
Eligibility
The item must be unused, unworn, and unwashed, and in the same condition as received.
All original tags, packaging, manuals, and accessories must be intact.
Return requests must be initiated within 7 days of delivery.
Certain items are non-returnable due to hygiene or final-sale reasons.
Non-Returnable Items
Earphones, earbuds, neckbands, or any in-ear audio products once opened
Clearance or final sale items
Products with missing tags, damaged packaging, or signs of use
Any item marked as non-returnable at the time of purchase
How to Request a Return
To initiate a return or exchange, please contact us with the following details:
Order number
Reason for return or exchange
Clear images or video (required for damaged, defective, or incorrect items)
Refunds
Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.
If Approved
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The refund will be processed to your original payment method.
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Refund processing time: 5–10 business days, depending on your bank or payment provider.
If Rejected
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The product will be shipped back to your registered shipping address.
Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
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Contact your bank or credit/debit card provider.
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If the issue persists, please contact us at toggel262@gmail.com.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery along with clear photos or videos of the issue.
Shipping Costs for Returns
Return shipping costs are borne by the customer, except in cases of defective or incorrect items.
Shipping charges are non-refundable.
Exchange Requests
Exchanges are subject to product availability.
If the requested item is unavailable, we will offer:
A refund, or
Store credit (as per customer preference)
Contact Information
For any return or refund-related assistance, please contact us:
Store Name: Toggel
Owner Name: Vipul Nagjibhai Gohil
Email: toggel262@gmail.com
Phone: +91 88669 01401
Address:
97, Amravan Society,
Sayan, PO: Sayan,
District: Surat, Gujarat – 394130
India